Refund and Return Policy
Effective Date: 23/05/2024
Effective Date: 23/05/2024
At MSJ Enterprise, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our refund and return policy is designed to make the process as smooth and hassle-free as possible.
Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Time Frame: You have 15 days from the date of delivery to return your item.
- Non-Returnable Items: Certain items cannot be returned, including perishable goods custom products (e.g., special orders, personalized items), and intimate or sanitary goods.
Return Process
- Initiate a Return: Contact us at support@msjenterprise.shop or +91 9155653025 to initiate a return. Please provide your order number and reason for the return.
- Return Authorization: Once your return is approved, we will send you a return shipping label and instructions on how to send your item back.
- Package Your Return: Securely package the item in its original packaging, including any accessories, manuals, and documentation.
Refunds
- Inspection and Approval: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
- Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items with obvious signs of use, any item not in its original condition, or items damaged or missing parts for reasons not due to our error.
Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@msjenterprise.shop or +91 9155653025.
Return Shipping
- Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Free Returns: In cases where the item is defective or damaged, return shipping costs will be covered by us.
Non-Refundable Items
Certain items are non-refundable:
Certain items are non-refundable:
- Gift cards
- Downloadable software products
- Some health and personal care items
Late or Missing Refunds
- Check Your Account: If you haven’t received a refund yet, first check your bank account again.
- Contact Your Bank: Then contact your credit card company; it may take some time before your refund is officially posted.
- Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at support@msjenterprise.shop
Contact Us
If you have any questions about our refund and return policy, please contact us:
If you have any questions about our refund and return policy, please contact us:
- Email: support@msjenterprise.shop
- Phone: +91 9155653025
- Address : First Floor, B 137, First Floor, Jhilmil Colony, New Delhi, Shahdara, Delhi, 110095
Thank you for shopping with MSJ Enterprise!