Effective Date: 23/05/2024
1. Order Cancellation by Customer
Time Frame: You may cancel your order within [insert hours, e.g., 24 hours] of placing it, provided it has not yet been shipped. Orders canceled within this time frame will be fully refunded to your original payment method.
How to Cancel: To cancel your order, please contact our customer service team as soon as possible at [insert contact email or phone number] with your order details. We will confirm whether the order is eligible for cancellation.
2. Here’s a Cancellation Policy template for MSJ Enterprises, which you can customize according to your business needs:
Cancellation Policy
Effective Date: [Insert Date]
At MSJ Enterprises, we strive to provide excellent service and ensure customer satisfaction with every order. Please review our cancellation policy below for orders placed on our website.
1. Order Cancellation by Customer
Time Frame: You may cancel your order within [insert hours, e.g., 24 hours] of placing it, provided it has not yet been shipped. Orders canceled within this time frame will be fully refunded to your original payment method.
How to Cancel: To cancel your order, please contact our customer service team as soon as possible at [insert contact email or phone number] with your order details. We will confirm whether the order is eligible for cancellation.
2. Cancellation After Shipment
Non-Cancellable Orders: Once your order has been shipped, it cannot be canceled. In this case, you may need to follow our returns policy to return the product for a refund or exchange after it is delivered.
Return Process: If your order has shipped and you no longer wish to receive it, please wait for it to arrive and initiate a return by contacting us at [insert contact email or phone number]. Please note that shipping fees may not be refunded in this case.
3. Order Cancellation by MSJ Enterprises
Right to Cancel: MSJ Enterprises reserves the right to cancel any order at our discretion. This may include cases where the product is out of stock, there are issues with payment, or an error is detected in pricing or product details.
Notification: If we cancel your order, we will notify you as soon as possible via the contact information you provided during checkout. You will receive a full refund for the canceled order.
4. Refunds
Processing Time: Refunds for canceled orders will be processed to your original payment method within [insert number of days, e.g., 5-7 business days] from the date of cancellation.
Partial Refunds: If part of your order is canceled or if you wish to return part of your order, we will issue a partial refund based on the items returned or canceled.
5. Non-Cancellable Products
Certain items may not be eligible for cancellation or return due to their nature. These items include, but are not limited to:
Custom or personalized products.
Final sale or clearance items.
6.Contact Us
If you have any questions about our cancellation policy, or if you need assistance with canceling an order, please contact our customer service team at:
Email: support@msjenterprise.shop
Address: First Floor, B 137, First Floor, Jhilmil Colony, New Delhi, Shahdara, Delhi, 110095
Thank you for shopping with MSJ Enterprise!